How can counselling help?
Counselling gives you the opportunity to:
The counselling service has an appointment system. We aim to offer the initial appointment soon after you contact us.
You would then have the opportunity to:
If both you and we consider that counselling would be helpful for you your name will be placed on our waiting list.
We generally offer up to 12 sessions, although you can return for further sessions after a break of 6 months. The sessions last for 50 minutes and ideally you should be prepared to be available on the same day/time each week for the duration of the counselling. Sessions are currently held over the telephone or via the Zoom online meeting platform. It is unlikely we will be offering face-to-face sessions until 2021.
All our counsellors have completed or are undergoing advanced counselling training - and have supervision and support for their practice. They are trained in a variety of counselling and psychotherapy models.
Your initial appointment will be free of charge. If you decide to come for counselling you will be asked to make a contribution towards the costs of the service. The amount you pay will be based on your income and your financial situation. No one is excluded on financial grounds.
We also offer a Choice service at a cost of £33 per session. This service has a shorter waiting list.
Employers paying for employee counselling is £40 per session.
We know that it is sometimes necessary to cancel appointments. However as far as possible we expect and hope that appointments will only be cancelled or changed when absolutely necessary. Regular attendance for counselling sessions is an important part of the commitment to the counselling process especially if the issues being discussed are difficult ones for you. If you cancel or fail to attend appointments on several occasions your counsellor will want to discuss the situation with you.
Our counselling hours are:
Monday to Thursday 9.00am - 7.00pm
Friday 9am - 4.30pm
Saturday 9.30am -12.30pm (no office cover)
To book your initial appointment, please either fill in a registration form (click on 'enable editing' at the top) or call the office on 01738 631639. The office does not have full time admin cover but if you leave a message someone will get back to you.
We have a detailed confidentiality policy that will be discussed with you in the initial appointment.
We are committed to providing a high quality counselling service to all our clients. If you are unhappy about any aspect of our service please let a member of staff know. It will be discussed with those concerned and you will be informed of the outcome. Our complaints policy can be downloaded here.
Professional organisations and codes of conduct:
You will be asked to complete a questionnaire after counselling has ended.
Mindspace Counselling Service and Mindspace Recovery College are part of Mindspace Limited, a Company Limited by Guarantee No 180643 and a Registered Charity SC002072 in Scotland.